NYE isn't until tomorrow, so why are my customers apparently drunk and stupid?

[shanmonster]

Me: Thank you for calling *** Hotels. How may I help you?

Silly Customer (SC): I just made a reservation a couple of hours ago, and I'd like to have a confirmation emailed to me.

Me: Certainly. May I have the confirmation number?

SC: It was for next month. I'd like to have it emailed.

Me: I need to have the confirmation number in order to email it to you.

SC: Or it could be faxed.

Me: May I please have the confirmation number?

SC: It's in Saskatoon.

Me: May I please have the confirmation number?

SC: Ok. It's blah@blah.com.

Me: *writes it down* May I please have the confirmation number?

SC: Oh. Ok. *gives number*

Sheesh.