Apr. 13th, 2004

shanmonster: (Lost in a velvet morass)
I recently purchased three hip scarves from a dance costume dealer on eBay, and when I received them, I was very unhappy. One of the scarves is acceptable, although not of the highest quality. But the other two were designed by a crazy person. They are long, rectangular scarves with coin detailing all the way to the very ends, and then, halfway down the edge of the scarf are two short, thin pieces of ribbon. These, I suppose, are supposed to be ties. However, the scarves would only fit someone who weighs about four hundred pounds, and even then, the ties are so insubstantial and poorly-placed that the scarf would look like utter shite. When I hold the scarf up by the ties, it hangs like a hammock.

Anyhow, here's what I wrote to the dealer:

Hi! I just received the three hip scarves I ordered from you a while back. Although I'm happy with one of the scarves, I am unfortunately not pleased with the other two. The way they are made, it is impossible to tie them around anyone's hips in an even slightly attractive manner. If at all possible, I'd either like to exchange these scarves for wearable ones, or for a refund. Please let me know how to go about doing this. Thank you!

Here's what I got in response:

Hi Shanmonster, Thank you for your email. In response to it I have to say that the pictures and dimensions were very clear on Ebay. The scarves were made in Egypt for belly dancers and it is really up to the byre to figure out how to wear them. You are the first one to have an unusual complaint like that. If you are so unhappy with your purchase I am willing to take them back on the following condition: you will pay for shipping them back to me and I will refund the money but I will deduct the amount I spent for listing those two items. (I could have sold them to someone else with that listing.) Also I'll have to have three good feedbacks to the three items not only for 1. Please let me know what you want to do.

This does not seem acceptable to me. I'd be willing to send them back and pay for the shipping, and maybe even for the initial posting costs, but I cannot give good feedback for all three items. This seller, like the scarf designer, is on crack. The best I could manage is to not leave feedback at all for the two pieces I'm unhappy with.

To top it off, the listing is inaccurate. The scarves are each described as weighing more than two pounds, because of all the coins. This is extreme hyperbole. They weigh about 1/4 to 1/2 pound each--tops.

So, should I keep the scarves and soak up the monetary loss, or should I pay a bunch of money, leave lying feedback, and then probably not get back all the money that's owed to me? Hmm. I'm thinking I should soak the loss.

Oh yeah, and since I was the only bidder on those hip scarves, I'm not so sure they would have sold to someone else on that particular listing....

Anyone want to buy a couple of unwearable hip scarves?

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