I Can't Even Imagine Such a Thing

[shanmonster]

Save me from them. They're getting dumber as the night goes on.

I just had a woman call me asking to book a room for next week. It was with a special plan where she'd need to send away for a voucher. This must be done at least two weeks in advance in order for the voucher to reach the customer in the mail.

The woman didn't have the voucher, so I told her about the two week policy.

"Well, it doesn't say anything about two weeks on the website. All it says is you have to book 14 days in advance."

I pause. "Ma'am, 14 days is two weeks."

"Is it really? Oh. I suppose it is."

And the call didn't get any better. When I explained the only room which would have been available had a pullout bed, she asked, "What's that?"

"It's a sofa bed."

"I can't even imagine such a thing."

"It's a couch which folds out into a bed."

She still couldn't imagine such a thing. Dear God.

And my next caller wasn't any better. When I asked her for the expiry date on her credit card, she said, "Thirty ten."

"No, the expiry date," I prompted.

"Thirty ten," she stated, in a very firm manner.

"Thirty is not a month, Ma'am."

"Oh. I suppose you're right. Ok. It's 11/06."

Buh?

Comments

[liquid-quaalude.livejournal.com]

wow...just wow.

[shanmonster.livejournal.com]

They're not usually this bad. Tonight has been anomalous.

[nymphie.livejournal.com]

Thirty ten

At first I thought she meant October 30th, because they write the date 30-10 in some countries. But I'm not quiet sure how it became 11/06.

[shanmonster.livejournal.com]

I thought that was a possibility too. But now I think she comes from Star Trek land and was booking for the far distant future.

[nymphie.livejournal.com]

*lol*

[firelie.livejournal.com]

What in the hell? Thirty ten? From eleven six? Someone either needs to get her eyes checked or lay off the drugs...

[fusty-cabbages.livejournal.com]

You need to post some of these at customerssuck and mock_the_stupid!

[forestmaster.livejournal.com]

You could confuse her even further... in my college days some people in the dorms slept on a bed/couch and it was called a "bouch"...

(and I hope you told her it's a couch that folds out into a bed because a couch and a sofa are more the same thing to some people [shrug])

[shanmonster.livejournal.com]

Oops! Yes, I did tell her it was a couch that folds out into a bed. My addled brain made me mis-type.

[hprynne.livejournal.com]

god I HATE stupid people. Seriously, how do they get through life?