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Silly Customer (SC): Yeah, I called last week and was quoted a rate of $180 for next Tuesday.
Me: Just one moment and I'll check that for you.
SC: Ok.
Me: ... It looks like we're actually sold out on that day. Is there another date or location I can check for you?
SC: WHAT? But I was quoted a rate last week!!!
Me: Well, we are in the middle of our conference season, so the hotels fill up quickly. (Thinking to myself, you snooze, you lose) Is there another date or location I can check for you?
SC: Sheesh (hangs up).
Me: Just one moment and I'll check that for you.
SC: Ok.
Me: ... It looks like we're actually sold out on that day. Is there another date or location I can check for you?
SC: WHAT? But I was quoted a rate last week!!!
Me: Well, we are in the middle of our conference season, so the hotels fill up quickly. (Thinking to myself, you snooze, you lose) Is there another date or location I can check for you?
SC: Sheesh (hangs up).
