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And then there's the silly bint who called yesterday while multitasking waaaay too much.
She was chasing a dog, doing paperwork, and booking a room all at once. And the whole time, she condescended to me in the snottiest of tones.
So I did the reservation, and was doing the wrapup. It went something like this:
Me: You're booked in the standard room at $150 per night. The room is on a credit card hold, and if you need to cancel, you can give us a call before 4:00 on the date of arrival. Your confirmation number is...
Silly Customer (SC): 4. 5. 0. 0. 2. 3...
Me: Excuse me, ma'am? What is this number?
SC: It's my credit card, of course.
Me: But you already gave me your credit card number during the booking.
SC: No, I didn't.
Me: *goes back into reservation* Okay, what's the credit card number?
SC: *gives number. Again.*
Me: ...
She was chasing a dog, doing paperwork, and booking a room all at once. And the whole time, she condescended to me in the snottiest of tones.
So I did the reservation, and was doing the wrapup. It went something like this:
Me: You're booked in the standard room at $150 per night. The room is on a credit card hold, and if you need to cancel, you can give us a call before 4:00 on the date of arrival. Your confirmation number is...
Silly Customer (SC): 4. 5. 0. 0. 2. 3...
Me: Excuse me, ma'am? What is this number?
SC: It's my credit card, of course.
Me: But you already gave me your credit card number during the booking.
SC: No, I didn't.
Me: *goes back into reservation* Okay, what's the credit card number?
SC: *gives number. Again.*
Me: ...
